How do I get started?
Pick a routine: replying to leads, winning back customers, continuing Instagram conversations or serving website visitors. Gather your business information, set up the agent and test it before going live.
What's the difference between Alantur and my agent?
Alantur helps you run, check and adjust your operation in Hisen, including by text or voice note on WhatsApp. It tests different approaches and suggests improvements for your approval. Customer service agents talk to your leads and customers. When you receive a proposed change, review it before applying it.
How does it work with field sales reps? Before a visit, the rep checks the context and Alantur's recommendations. Afterward, they send a voice note about how it went. Sales Cowork organizes that report and helps the manager keep track of opportunities.
What do I need to connect a channel?
Requirements vary. WhatsApp and Instagram depend on the account, its permissions and the connection conditions shown in the platform. For website chat, you need a site that lets you install the code and set up authorized domains.
Can my team take over conversations?
Yes. Follow the conversation history and step in whenever needed. Use the conversation controls to set how much the AI takes part at that moment.
How do credits work?
Credits are the unit of consumption for operations billed by Hisen. The amount debited depends on the action and the processing it requires. That's why a short conversation, a long one and a campaign shouldn't be treated as equal consumption.
Check your balance and history in the product. Before scaling your operation, see how many credits the flow you set up consumes. Fees charged directly by channels or other services are separate, when applicable.
I need help with a specific situation.
Talk to Hisen and describe the step where you need help. Don't send passwords, tokens or customer data through the contact form.