On your website.
Help visitors understand the offer without leaving the page.
Channels
Support shoppers on your website, Instagram and WhatsApp.
In your content.
Follow up on the interest that comes in through Instagram.
With your customers.
Prepare outreach and campaigns for eligible customers in your customer base.
Information
Set up the agent with your product information.
Build the knowledge base with products, features, policies and sales terms. Review the instructions when something changes and define when your team should take over.
External data
Start with customer service. Connect the data you need to go further.
Questions about the offer can start with a prepared knowledge base. Actions tied to orders, inventory or carts require access to your store's data and events.
Cart recovery, order lookup and stock availability depend on the corresponding integration. Check compatibility before relying on these flows.
Questions
Frequently asked questions
Do I need to switch ecommerce platforms?
Not to use the customer service channels. Installing the chat depends on your platform allowing the required code.
Does Hisen come connected to my inventory?
Don't assume it does. You need to check the integration and what information it makes available.
Can it suggest other products?
The agent can be instructed to explain options based on the information you provide. Up-to-date stock and pricing require a proper data source.