Reply and qualify

Qualify leads with AI before handing them to your sales team.

Your agents answer early questions and ask what actually matters for the sale. Your team picks up the conversation with more context.

Hisen
Website leadwebsite chat
I'd like to learn about the team plan.
AgentSure. How many people will use it?
Twelve, on the sales team.
AgentWant to see a demo with someone from our team?
Confirmed detailsby the lead
InterestTeam plan
Team size12
Next stepDemo
Illustrative exampleOnly what the lead confirmed in the conversation shows up.

Criteria

Qualification based on your business criteria.

Define what your agent needs to understand: need, profile, product of interest or buying stage. Tell it when to present an offer, suggest a meeting or bring in someone from the team.

How it works

How lead qualification works in Hisen.

  1. 1

    Respond to interest.

    Use your company information to explain the offer.

  2. 2

    Understand the situation.

    Ask useful questions without turning every conversation into a form.

  3. 3

    Hand off with context.

    Keep the history and collected details available to whoever takes it from there.

Iteration

Offer changed? Update the instructions.

Talk to Alantur to revise your agent's instructions when products, terms or sales criteria change. Review the proposal before applying it.

Before suggesting a demo, find out how many people will use the platform.
I've drafted a revision of the agent's instructions. Review it before applying.
Agent instructionsAwaiting approval
BeforeSuggests a demo after the first question
AfterAsks for team size before suggesting a demo
RejectApply

Questions

Frequently asked questions

Can I choose the questions?

Yes. Your agent's instructions are configured to fit your operation.

Does the AI decide on its own whether a lead is worth pursuing?

Qualification follows your criteria. You also define when your team should take over or review.

Do I need to use all three channels?

No. Start with the channel that makes sense for your first flow.

Set up the first conversation to move the sale forward.