Hisen on Instagram

AI-powered Instagram automation that keeps the conversation going in DMs.

Connect Instagram interactions to messaging flows and AI-powered customer service. Deliver information, understand what people need and bring your team in for the next step.

Hisen
PostInstagram
your_brand
Sample postComment GUIDE to get the material
lu.martins GUIDE
DirectDM conversation
Configured messageHi! Here's the guide you asked for. Want me to explain who it's for?
Yes, please. Is it good for beginners?
AgentIt is. Tell me what you want to solve first and I'll point you in the right direction.
Illustrative exampleFictional post and profile.

Example

From comment to conversation.

Set up how the flow starts and when the agent takes over. Follow-up depends on the interaction and on Instagram's messaging rules.

Post asks people to comment “GUIDE”Configured replyDM with the materialPerson repliesAgent continues the conversation

Triggers

Set up triggers for comments, messages and story replies.

Comments on posts.

Tie the flow to a post or to the conditions you set.

Keywords in DMs.

Reply based on the message received.

Story replies.

Organize the conversations your content sparks.

Button clicks.

Guide choices inside the flow.

Flow and team

Combine a defined flow with contextual conversation.

Use messages, options and waits to structure how conversations start. When a question or interest comes up, the agent and your team take it from there.

Comment on post · keyword GUIDEtrigger
Message with optionsoptions
Wait for the person to replywait
Launch agent takes overagent
Team steps in when neededteam
Human handling · the agent stays quiet while your team leads
Hand back to agent
Illustrative exampleSimplified view of the flow editor.

How to start

Three steps to your first flow.

  1. 1Connect a compatible account

    Grant the required permissions.

  2. 2Choose the interaction

    Define what starts the flow.

  3. 3Prepare the messages

    And the agent that continues the conversation.

Questions

Frequently asked questions

Is it just an automatic reply to a comment?

You can set up the first message and a follow-up conversation, as far as the interaction and the channel allow.

Can my team take over the DM?

Yes. Human handling is part of how conversations are managed in Hisen.

Can I keep sending messages indefinitely?

No. Follow-up respects Instagram's messaging rules and how your operation is configured.

Get your next post ready for conversations.