Win-back.
Re-engage customers with an approach that fits the history you have.
Routines
Support win-back, offers and prep for sales visits.
Offers.
Present a sales offer to a selected audience.
Prep.
Understand interest and gather information before the conversation with the rep.
Example
From interest in a category to a conversation with the right rep.
The customer replies to the campaign and asks about a product line. The agent explains what has been made available, captures the need and routes the conversation. The rep can review the history before negotiating or setting up a visit.
Field intel
The objection raised on a visit reaches management too.
After the visit, the rep sends a voice note with the outcome. Alantur logs demand, products mentioned and loss reasons, and flags recurring patterns so the manager can weigh a sales action.
See the visit flow with Sales CoworkIllustrative exampleFictional data. The map shows team reports, not all of the competitor's sales.
Information
Set up the terms the agent can present.
Define product information, sales guidelines and when to bring in the team. Customer-specific pricing, inventory and order history need up-to-date data, plus an integration when they live in another system.
To get started
Contact baseImport or an available integration
OfferProducts and terms the agent can present
GuidelinesWhen to bring in the team
OwnerRep or manager for each set of accounts
Questions
Frequently asked questions
Does Hisen replace field sales reps?
The idea is to support the work around the sale and set up what comes next. Visits and negotiations can stay with your team.
Can I use my current customer base?
Yes. Set up an import or an available integration, and check that your contacts are eligible to be reached out to.
Can the AI confirm inventory or special terms?
Only when it has reliable access to that data and guidance on how to use it. Otherwise, hand it off to the team.