Pay as you go
Use it when you need it
Buy credits without committing to a monthly fee.
R$ 0.50per credit
Top-upsStarting at R$ 50
Additional creditsNew purchases at R$ 0.50 per credit
Usage
How Hisen credit usage works.
Credits are used for the operations Hisen charges for, such as AI processing and billable sends. Usage varies with the action and the processing it requires. One credit is not the same as one conversation or one sale.
01Track your usage.Check your balance and usage history in the platform.
02Keep costs separate.Channel and third-party service fees, when applicable, are not automatically included in Hisen credits.
03Scale up on purpose.Review your flow's usage before moving to a larger allowance.
Usage statementCharge per operation
AI processingLead conversation · customer service agent
AlanturPreparing a strategy
Billable sendReplenishment campaign
AI processingQualification in website chat
Illustrative exampleIllustrative statement. Bars show relative proportion, not contractual amounts.
Comparison
What does the same usage cost on pay as you go vs. a subscription?
For 250 credits of usage in a month, pay as you go costs R$ 125. With a 100-credit subscription, you pay R$ 25 for the allowance and R$ 45 for 150 more credits: R$ 70 in total.
Pay as you go250 × R$ 0.50R$ 125
100-credit subscriptionR$ 25 + 150 × R$ 0.30 (R$ 45)R$ 70
Arithmetic example using the prices shown. It is not a forecast of your company's usage. It assumes you can buy exactly the additional amount shown, with no minimum for extra top-ups.
Balance
Clear rules for your balance.
Monthly allowance
Unused monthly credits can be used until the end of the following cycle. After that, the balance from that cycle expires.
Additional purchases
When you buy, you see the number of credits, the total price and the validity that applies.
Want help setting up your operation?
If your company needs training, guided setup or an integration review, talk to Hisen about assisted onboarding.
Questions
Frequently asked questions
Do I need a subscription to use Hisen?
No. You can also buy pay-as-you-go credits.
Do the plans unlock different features?
With this offer, the platform features are the same. The subscription only changes how you buy credits. Integrations and third-party services may have their own terms.
Is one credit the same as one message?
No. Usage depends on the operation and, for AI, on the processing used.
What happens when I run out of credits?
You can buy more credits to keep billable operations running. Check your balance and the terms before launching campaigns.
Is WhatsApp included in the price?
Credits cover the Hisen operations included in billing. Fees from Meta or other providers, when applicable, are charged separately.
Is assisted setup required?
The standard flow lets you get started on your own. Assisted onboarding is an optional service for teams that want hands-on support.