Hisen on WhatsApp

AI customer service on WhatsApp with your team in the loop.

Set up agents to reply to leads, organize campaigns for your customer base and follow conversations with your team. Every outreach follows your operation's context and setup.

Hisen
Aurora StoreWhatsApp · campaign
Saw your message. Do you have the new line in stock?
AgentThe new line is in our catalog. How many units do you need?
About 30 units.
Agentrun
Reply to the win-back campaignsource
Need identified: new line
Quantity provided by the customer
Conversation handed off to the teamteam
Teamhandoff
Human handling · the agent stays quiet while your team takes over
Hand back to agent
Rafael · Sales teamHi, this is Rafael. I'll send you the terms for 30 units.
Illustrative exampleA conversation that started from a campaign and was handed off to sales.

Example

From the first reply to the next step.

The same operation covers preparing the outreach and handling the replies.

Win-back campaignCustomer repliesAgent identifies the needTeam receives the conversation

Capabilities

Bring customer service, qualification and campaigns to WhatsApp.

Customer service.

Answers based on your company's information and the agent's instructions.

Lead qualification.

Questions that clarify interest and the next step.

Campaigns.

Outreach to audiences defined in your customer base.

Team.

Conversation history and human involvement as the conversation continues.

Run it from WhatsApp

Beyond serving customers, run Hisen from WhatsApp.

Talk to Alantur by text or voice note to create automations, check opportunities and prepare follow-ups. It presents proposals, carries out the work you approve and lets you track progress.

Meet Alantur on WhatsApp
Customer ↔ customer service agent
What's the delivery time?
AgentFor your region, the catalog lists delivery in 3 business days.
Operator ↔ Alantur
0:05

Transcript“Prepare a follow-up for anyone who asked about delivery time and didn't reply.”

The proposal is ready. Want to review it?
Illustrative exampleThese are two different uses of WhatsApp: Alantur doesn't talk to your customers.

Connection

Get your number and usage requirements ready.

The connection uses the official WhatsApp Business infrastructure. Availability depends on the account, permissions and channel requirements. Messages may require approved templates and incur Meta fees on top of Hisen usage.

Compatible account
Connected number
Templates when needed
Agent configured

Questions

Frequently asked questions

Can I use my current number?

That depends on the number's setup and eligibility. Check the options while connecting, or with our team, before you migrate.

Are Meta fees included in the credits?

Meta fees, when they apply, are separate from your Hisen credit usage.

Can my team take over the conversation?

Yes. Your team can see the full history and continue the conversation whenever needed.

Set up a WhatsApp operation your team can follow.